min read

Custom software success with Airteam

Rich Atkinson
November 14, 2023
Airteam's team members sitting at a co-working space in Sydney.

At Airteam, we are dedicated to driving business success and empowering our clients across Australia through the power of custom software solutions.

We recently celebrated our 7th birthday. At this milestone, we took the opportunity to reflect on what sets us apart and why businesses choose us as their trusted partner for tailored software development services.

We reviewed our mission, vision, and values, and candidly asked our clients, “Why did you choose us?”

In this blog post, we share some of the reasons business owners shared and what we feel makes us different from other custom software development companies in Sydney and across Australia.

Extensive expertise and experience

The core reason businesses in Australia choose to work with us is our experience. Over the past seven years, we have established ourselves as a leading provider of custom software solutions in Sydney and across Australia.

Here are just a couple of the 100s of custom software solutions our team have developed:

Our team, comprised of 16 (and growing) highly skilled design and development professionals possess a deep understanding of software development and are well-versed in delivering high-quality solutions across diverse industries.

We all take pride in our ability to create custom software tailored to the unique needs of Australian businesses, ensuring exceptional outcomes that drive growth and efficiency.

Airteam designer and developer team members working together in a Sydney office.

A focus on trust and reliability

Building trust and maintaining strong client relationships are fundamental values at Airteam.

Here are our primary values:

  • Do the right thing.
  • Build a strong team.
  • Focus on outcomes.
  • Strive for better.

We have earned the trust of hundreds of Australian businesses through our consistent track record of delivering successful projects.

Our clients' satisfaction is paramount to us, and we go the extra mile to ensure their needs are met at every stage of the development process. In speaking with our clients, many of them make specific mention of our commitment to excellence and reliability.

“I have found Airteam to be a trusted and reliable partner to work with to mature our digital solutions for our members. Their knowledgeable team are passionate about delivering great results and work cohesively and constructively to produce innovative outcomes. Airteam has invested in maturing their security posture by gaining their ISO 27001 certification that has provided us with the assurance required to partner with them in the longer term.” – Andrew Tomlinson, Doctors’ Health Fund

An understanding of the Australian business landscape

As a remote-first Sydney-headquartered company, we have an inherent advantage in understanding the local business landscape. We recognise the unique challenges and opportunities that Australian businesses face, and our solutions are designed to align with their specific requirements.

Our team members based in Sydney, Melbourne, Brisbane, and Perth allow us to be available whenever our clients need us. We are attuned to the cultural nuances, user demographics, and market trends that influence the success of software applications in Australia. By leveraging this deep understanding, we deliver solutions that resonate with our clients' target audience.

We offer a client-centric approach

Collaboration, and client involvement are at the heart of our approach. We take the time to listen and understand our clients' goals, challenges, and aspirations.

Throughout the development process, we maintain open lines of communication, ensuring active engagement and informed decision-making. By adopting a client-centric approach, we empower our clients to be an integral part of the solution, resulting in custom software that exceeds their expectations.

We create tailored solutions and flexibility

We recognise that every business is unique, and off-the-shelf solutions often fall short of meeting specific requirements.

Where we excel is in developing custom software solutions that address the complex challenges faced by Australian businesses.

We offer flexibility in adapting to changing project needs and evolving business landscapes. Our team collaborates closely with clients to identify and implement solutions that deliver tangible results, ensuring a competitive edge in the digital realm.

We put security and quality first

We go above and beyond to prioritise security and quality in every aspect of our work.

Airteam holds ISO 9001 and ISO 27001 certifications, demonstrating our commitment to maintaining the highest standards in information security and quality management.

We integrate stringent security measures throughout the development process, ensuring the confidentiality and integrity of our clients' data. By focusing on security and quality, we deliver reliable and robust custom software solutions.

Agile development approach 

We follow an agile development approach, allowing for iterative and flexible development cycles. This approach ensures that client feedback is incorporated throughout the process, leading to faster delivery, better collaboration, and a more tailored end product. 

We have established project management processes and methodologies to ensure efficient project delivery. We provide clear requirements documentation, define roles and responsibilities, and employ structured planning and execution, resulting in smooth project workflows and timely completion.

User-centred design

We place a strong emphasis on user-centred design. By conducting thorough user research and usability testing, we ensure that the custom software solutions we develop are intuitive, user-friendly, and aligned with the needs and preferences of the target audience.

We believe that understanding users is crucial to creating successful software. Our team conducts in-depth research to gain insights into user behaviour, pain points, and preferences. This research informs our design and development process, enabling us to create solutions that meet users' expectations and deliver exceptional user experiences.

Our commitment to user-centred design ensures that our custom software solutions are not only visually appealing but also highly functional and easy to use. We strive to exceed user expectations and provide software that truly solves their problems.

We create long-term partnerships

We value long-term partnerships with our clients. Beyond project completion, we remain committed to our client’s ongoing success.

We offer comprehensive support, maintenance, and update services to ensure that our clients' software solutions perform optimally. Our dedicated in-house team is always available to address any concerns or provide assistance whenever needed.

Many of our clients choose to work with us ongoing, which, we think, is one of the greatest indicators of success:

“Culture, being so important to us as an organisation, was a big decision point when we selected Airteam and was a strong basis for which we selected them. They genuinely care about their people and their success, which is why we believe our partnership with Airteam will be sustained well into the future.” – Andy Philips, Doctors’ Health Fund

Have a custom software development project?

If you have a custom software development project and are seeking a trusted partner, we invite you to get in touch. We are passionate about adding value to our clients' businesses and look forward to exploring how we can help you achieve your goals.

Share this post