Uncover powerful user insights and validate new ideas with UX research
Whether you need to understand what’s not working in your current system or validate a new app idea, our expert team provides data-driven insights that guide your decisions. We’ll help you create user-centric products that engage, delight, and perform.
Understand your user needs and drive design strategy
Partner with a human-centred UX research company to ensure that your product offers meaningful value to your customers. We can work with you on idea validation or improvements through UX research usability testing. We offer extensive user research and testing so that you can be confident that your product will meet your customers' needs.
Partner with a UX design team to validate your ideas through rigorous UX research.
Get data from real users to understand what converts and get better results.
Invest in UX research to avoid costly design and development changes in the future.
Create a product that is specifically tailored to your user based on their feedback.
Design for user’s needs to increase adoption rates and improve user loyalty.
Identify issues early on to save yourself from costly changes in the future.
Incorporate user-centred design to stand out from competitors.
Understand your users, their needs, and their preferences for any future work.
Partnering with Australia’s leading organisations
We support businesses making a positive difference in the lives of their users. We have strong domain experience in healthcare, education, finance and government. We are an authorised supplier on the NSW Government ICT Services Scheme, an approved seller on the BuyICT marketplace, and the principal digital partner of the Members Health Fund Alliance.
UX research success stories
Check out how our UX research services have transformed some of Australia’s leading organisations.
Creating a leading university experience through UX research
Macquarie University partnered with us to enhance their student experience and improve retention rates. Through our expertise in service design and research, we uncovered valuable insights and provided actionable recommendations.
Building a better way of booking with bespoke health software
Pacific Smiles Group were looking to overcome the challenges of costly third-party software. By partnering with us, they were able to streamline operations and optimise their appointment scheduling through our custom-built cloud applications.
Our design approach
Our discovery and research phase, led by our LUMA-certified UX team, forms the foundation of our human-centred design approach. By conducting comprehensive user research and market analysis, we gain valuable insights into user behaviours and needs.
This allows us to create solutions that are rooted in empathy, ensuring that your product is tailored to your users and aligned with industry best practices.
Full service design and development services
Our team of Australian designers and developers have extensive experience in delivering high-quality, scalable, and secure web, app, and software solutions. We work with you from ideation to deployment to ensure that your solution aligns with your business goals and adds value to your users.
Design
Discovery & research
Journey mapping
Prototyping
Accessibility
UX & UI design
Development
Front end development
Back end development
Website development
Mobile development
Project management
Testing & auditing
Support & maintenance
We take your complex needs and while focusing on the core goal, create a clear and simple roadmap to reach your desired outcome.
We utilise best practices and follow frameworks. Focusing on delivering you with quality outputs so that you get the best result.
We understand that your project needs might change, so we remain flexible so that you can continually improve and adapt.
We partner with values-aligned Australian businesses like yours so we can collaborate on projects we are proud to support.
Design technologies
We are well versed in the latest design technologies to create visually captivating and user-centric designs for you. With our extensive knowledge and expertise, we deliver streamlined UX research consulting solutions that align with your brand.
Figma
Miro
Webflow
Sketch
Askable
InVision
Protopie
Dovetail
Hear from our clients
We have worked with Australia's top businesses across health, education, government, finance, and more.
"Professional, courteous, flexible and exceptionally collaborative. Airteam work very closely with our internal teams, align with our HCD Process and managed their deadlines to suit our project schedules and responded readily with any left-field requests."
"If you are sitting on a product concept, want to develop prototypes or MVPs as we were, I would highly recommend Airteam."
"Airteam, through their UX and agile development processes, successfully harnessed the knowledge and experience of our people and translated that into an environment where our members have better access to information and services in an intuitive and visually appealing portal."
“Our experience with Airteam has been extremely positive. Together, we have undertaken several major projects including design and implementation of an enterprise website, online booking widgets, integrating with multiple vendor systems. The team is highly capable, experienced, professional and dedicated.”
"Airteam offer a raft of services, including customer research and design, backed by data and customer testing. Our engagement with Airteam was very positive, with their staff coming up-to-speed very quickly and really adding value in gathering and understanding customer insights.”
“At all stages, Airteam's goal was to tease out exactly what we were looking for and how the workflow would be implemented 'on the ground'. This led to a final design which was attractive, modern and accurately reflected how our product would be used by our end-users.”
Have a few more questions?
Check out some of our frequently asked questions below or get in touch with us to find out more.
We offer a full suite of digital design services, including UX/UI design, journey mapping, prototyping, user research design, accessibility design, and more. Our UX research services can support you at any stage of your design and development journey, ensuring that your product meets user needs and industry standards.
Our design process follows a human-centred approach, starting with understanding your requirements and conducting thorough UX research. We then move through ideation, prototyping, and user validation stages, ensuring that the final design meets your objectives and delivers a great user experience.
Absolutely! We have extensive experience collaborating with our client’s development teams. Our design deliverables are created to be developer-friendly, providing clear specifications and design assets that facilitate smooth implementation.
We value client feedback and collaboration throughout the design process. We encourage open communication and iteration cycles to ensure that your feedback is incorporated into the design, resulting in a final product that meets your expectations.
The cost of our design services can vary greatly depending on factors such as project complexity and development time. We’d be happy to provide you with a quote for your project. Simply provide us with a few details about your project through our contact form and we’ll be in touch.
The timeline for our design services can vary greatly depending on the complexity and scope of your project. If you would like to share your project requirements to get a timeline from our team, you can contact us here.
Yes, we can help you revamp and redesign your existing digital products. Our team will analyse your current designs, conduct user research if necessary, and provide recommendations and solutions to enhance the user experience and achieve your desired goals.
We pride ourselves on delivering world leading technical expertise. Our clients in government, healthcare, education, finance, trust us to keep their businesses secure. We are certified to ISO 27001 for Information Security and ISO 9001 for quality management, we follow industry best practices, and we use the latest security technologies to protect your data.
Want to chat about your UX research needs?
Ready to chat about your project? Great! Get in touch today and one of our friendly team members will give you a call to answer any questions you may have and to learn more about your needs before we scope out your requirements.
Chat to us about your idea
Leave your details and we will be in touch shortly!
Australia's trusted software development partner
