Digital member services portal for private health insurance

Learn more about the leading solution for Australian private health insurance funds.

A laptop and mobile showing Airteam’s white-label digital member services portal for private health insurers.
Comprehensive feature set

Access features for future-thinking private health insurers. From person-based authentication to digital membership cards, integration with smart phone apps and more.

Ready-to-go portal

Choose a tested, reliable, white-label DMS solution. Greatly reduce the additional costs and longer timelines associated with building a custom solution from scratch.

Integration options

Seamlessly integrate with your existing systems. With white-labelling capabilities, you can customise the portal to provide a cohesive and branded experience to your members.

Tested and reliable

Choose a solution that has been tested and refined based on user feedback, ensuring a mature and proven solution. Our portal has been live and used by members since 2019.

Scalable solution

Benefit from the scalability and affordability of a ready-made solution and make the transition seamless. Access pricing models that are suitable for funds of all sizes.

Simplified operations

Focus your time and energy on your members rather than admin with automated processes for claims management, policy updates, and member communications.

A mobile and desktop screen showcasing Hunter Health Insurance's member portal created by Airteam.

Comprehensive digital member services

Originally developed for The Doctors' Health Fund, our hospital and medical benefits system digital management system is now available to all Australian private health insurance funds.

Get off the ground faster with a white-label solution

Our white-labelled hospital and medical benefits digital management system is purpose-built for private health insurers. Our portal already meets APRA's requirements, saving you from the additional costs and longer timelines associated with developing from scratch.

Two mobile screens showcasing Airteam's custom digital member services portal design for private health insurers.
A collage of Airteam’s team members working on development projects as well as their ISO 27001 and 9001 certifications.

Data security and compliance

Prioritise the security and privacy of your members' data. Our solution is designed with robust security measures to ensure data protection and compliance with industry regulations.

Follow the best practices and requirements set forth by regulatory bodies, including APRA. With our ISO 27001 and 9001 certification, we demonstrate our commitment to providing end-to-end protection for your systems and data.

Meets APRA's MFA requirements

In alignment with APRA CPS 234

ISO 27001 & ISO 9001 certified

Designed & built to WCAG 2.1 AA accessibility standards

Members Health Fund Alliance partner

Airteam is the principal digital partner and sponsor for Members Health Fund Alliance – the peak body for 25 not-for-profit, member-owned, and regionally based health funds.

Two images of Airteam at different points in the development lifecycle, one of a person on a laptop and another of a board full of post it notes.Members health Fund Alliance logo

Transforming the member experience for Doctors' Health Fund

Our member-first design approach, backed by stakeholder workshops, user research, and best practices, has resulted in an intuitive, accessible, and visually appealing portal that sets a leading example in the health insurance sector.

Two mobile screens showcasing the Doctors’ Health Fund application designed and developed by Airteam.Good Design Awards Badge

Hear from other health funds

Airteam is the principal digital partner and sponsor for Members Health Fund Alliance. We have worked with many of Australia's top health, insurance, and finance businesses.

"Airteam, through their UX and agile development processes, successfully harnessed the knowledge and experience of our people and translated that into an environment where our members have better access to information and services in an intuitive and visually appealing portal."

Andy Philips

Doctors’ Health Fund

“The Airteam solution is flexible and easy-to-use. The team are responsive and understand the product and our technology environment.”

Melissa Ralph

Hunter Health Insurance

Flexible pricing models to suit every fund

Our model provides affordable and fair pricing for funds of all sizes. To get a quote and learn more about our solution, please get in touch. We'll work closely with you to ensure our pricing aligns with your budget while delivering the comprehensive features and benefits of our HAMBS DMS.

A laptop and a mobile showcasing the member portal designed for Hunter Health Insurance by Airteam.

Our most commonly asked questions.

How long does it take to set up?

The migration to a new DMS takes around 2-3 months. If you want to be set up before the HAMBS DMS discontinues in June 2024, we suggest starting early to ensure a smoother transition.

Does it meet security standards?

Our DMS meets APRA's CPS 234 Information Security requirements, it has MFA functionality, follows OWASP security verification standards and Airteam maintains both ISO 27001 and 9001 certifications.

Can I see it live?

Yes, simply request a free demonstration and explore the benefits to both your fund and your members. We can walk you through the portal's features and answer any questions you and your team may have.

How much does it cost?

We have developed affordable and fair pricing models for funds of all sizes. To request a quote for your fund you can reach out to us here.

Harnessing expertise in healthcare

We have years of experience successfully collaborating with healthcare organisations, including private health insurers, to optimise their processes and enhance their digital capabilities. We stay up to date with the latest industry trends, regulations, and best practices, enabling us to provide innovative and future-proof solutions for healthcare businesses.

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HBF Dental logo
The Children's Hospital at Westmead logo
Doctors' Health Fund by Avant logo
Australian Red Cross logo
Lifeline logo
The George Institute logo
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Make an enquiry

Have questions about whether the digital member services portal could work in your company? Chat to us about how it may help your members.

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Next steps


We will read your enquiry to learn more about your needs.


One of our friendly team members will be in touch to chat about how our digital member services portal could help.


We will walk you through the platform and how it may be tailored for you.