min read

Questions to ask when choosing an app development company

Saharsh Bhatia
March 24, 2023
Airteam team members working collaboratively in a Sydney office at a desk with laptops and papers in front of them.

A great app can help you thrive in a competitive market. However, creating a successful and secure mobile app that yields results will almost always require the expertise of a reliable mobile app development company.

There are a few important factors to consider when selecting the right partner for the job. This blog will provide you with some essential questions to ask and provide some insights on what to look for when selecting the right mobile app development company for you.

Hiring a mobile app development company

There are a few important factors to consider when looking for a mobile app development company. Examining these and asking the appropriate questions will help you hire the right people for your next project.

Experience and expertise

The first factor to consider is expertise. When selecting a mobile app development company, it is critical to consider their level of expertise and industry experience. You will want to check that the company has a team of experienced developers who can deliver the quality mobile app you require. You can also evaluate their expertise by reviewing their portfolio and looking for successful mobile app projects they have completed in the past.

  • How many people are on your team?
  • What are your areas of expertise?
  • How long have you been in business?
  • What technologies do you employ?
  • Have you worked with my industry before?

Portfolio and references

A reputable mobile app development company should be willing to showcase their portfolio and provide references from previous clients. You can assess the quality of their work and their level of customer satisfaction by reviewing their portfolio and speaking with their references.

Requesting case studies and references will help you evaluate the company's experience, quality of work, and level of customer satisfaction.

  • Do you have examples of similar work?
  • Can you have a portfolio?
  • Who have you worked with in the past?
  • Can you provide referees?
Airteam's software design and development clients brainstorming using a wall of post it notes.

Communication and collaboration

The success of any mobile app development project is dependent on effective communication and collaboration. When evaluating a potential mobile app development company, consider their communication skills, responsiveness, time-zone, and their ability to work closely with you throughout the development process.

Understanding the company's approach to mobile app development is critical to ensuring that it aligns with your business needs. Furthermore, understanding how the company handles changes or adjustments to the project scope will help you prepare for any potential issues and ensure your satisfied with the final product.

  • How does your mobile app development process work?
  • What timeline can I expect to work to?
  • How often will we communicate and via what channels?
  • How quickly do you typically respond?
  • What happens if I have changes to the scope?

Security and quality assurance

When creating a mobile app, security and quality assurance are critical considerations. A reputable mobile app development company should have a thorough understanding of app security and quality assurance to ensure that the app is safe and functional for end-users. Consistent consideration of how user data is stored and secured is essential, and ideally your chosen company has recognised security certifications to keep your business and users safe.

  • What steps do you take to ensure the app’s and users’ data security?
  • Do you have experience with data encryption and secure data storage?
  • What testing processes do you use to ensure the quality and functionality of the app?
  • How do you ensure that the app meets industry standards and compliance requirements?
  • Do you have experience with app store submissions and approval processes?

Budget and pricing

Mobile app development costs can vary widely depending on the complexity of the project, the features you want to include, and the level of customisation required. It's important to understand the company's pricing model and how they charge for their services.

  • What is your pricing model? (e.g., hourly rate, flat fee, project-based)
  • How do you calculate project costs?
  • What is included in your pricing?
  • Are there any other fees or charges that I should be aware of?
Airteam's software designers and developers sitting at a desk working together.

Support and maintenance

After you've launched your app, you may require ongoing support and maintenance to keep it running smoothly and to address any issues that arise.

  • What types of support and maintenance do you offer?
  • How do you handle bug fixes and updates?
  • How quickly can I expect a response to support requests?
  • What are the costs of ongoing support and maintenance?

Company culture and values

A factor that can forgotten or put to the wayside is culture. Your chosen mobile app development company's culture and values play a crucial role in the success of your project. You will want to ensure that your company's values are aligned, that communication is effective, and that your company's goals are clear. Since you and your team members are likely to collaborate with this company for weeks, months, or potentially years a strong relationship will be crucial to your ongoing success.

  • Can you provide examples of how your company has incorporated sustainability or ethical considerations into your projects?
  • How do you handle conflicts or disagreements with clients?
  • How do you ensure diversity and inclusivity in your company’s project work?
  • Can you provide references from previous clients who can speak to your company’s culture?

Intellectual property and ownership

It's critical to understand who owns the intellectual property rights to the app and its underlying code when working with a mobile app development company.

  • Who will own the intellectual property rights to the app and its code?
  • Will I have access to the source code of the app?
  • What happens to the app's intellectual property rights if our relationship ends?

Evaluating the overall fit and compatibility

Hiring the right mobile app development company can be a daunting task. By considering the factors that matter most to you and asking the right questions, you can be much better placed to make the right choice.

If you would like to discover our answers to those same questions or others, feel free to leave an enquiry.

Share this post