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Airteam’s Digital Member Services for private health insurance.

Used by more than 100,000 members, DMS gives Australian private health funds more control over member experience, security and platform evolution.

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Used by top health funds, and 100,000+ members

  • DHF - mobile

    Doctors’ Health Fund

    “Airteam successfully harnessed the knowledge and experience of our people and translated that into an environment where our members have better access to information and services in an intuitive and visually appealing portal.”

    View case study
  • Screens from the latrobe health app

    Latrobe Health Services

    “This was the most seamless tech migration that we've done at Latrobe Health. The process was smooth and efficient, thanks to Airteam's expertise and support.”

  • Hunter Health

    Hunter Health Insurance

    “The Airteam solution is flexible and easy-to-use. The team are responsive and understand the product and our technology environment.”

    View case study
Digital Member Services shown on a mobile phone

Purpose built for Australian health funds

Most funds we talk to aren’t looking to upgrade their portal for its own sake - they’re responding to a platform that can no longer keep pace: release cycles set by a vendor’s roadmap, security posture reliant on third-party control, and digital channels now carrying more member expectation than the platform can support.

This creates a widening gap between what the platform supports and what your business needs.

The real risk is staying constrained by a platform that can’t keep pace.

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What members & staff 
can do with DMS

Originally built for Doctors' Health Fund, DMS is now used by private health insurance funds across Australia for member servicing, claims access and digital self-service.

Since 2019, 100% of DMS licence fees have gone straight back into the platform - over $2 million invested in security, resilience and member experience in the past three years alone, shaped by a roadmap built with partner funds.

Mobile and desktop screen on the DMS

  • Manage claims & membership

    Submit and track claims, view remaining limits and usage, access policy and cover information.

  • Stay secure

    MFA and identity management, password and access management, member communications and account updates.

  • Interact anywhere with mobile parity

    Native iOS and Android apps, Apple Wallet and Google Wallet membership cards, one consistent experience across web and mobile.

  • Support your members with operational tools

    Admin capabilities for your support team, investigation tools for access issues, less reliance on manual processes.

Designed to improve 
your risk position

Security isn’t a compliance exercise at the end of delivery. DMS is built for the security and privacy requirements Australian private health insurers operate under, from the ground up.

It's structured for internal audit readiness, with traceability and structured logging built in, ongoing vulnerability management aligned to standards including OWASP, and controlled release processes that reduce the chance of new risk entering the platform.

  • ISO 27001 & 9001 certified, audited by independent assessors

  • Aligned to APRA CPS 234, with MFA support built in

  • Built to WCAG 2.1 AA accessibility standards (read our statement of accessibility here)

  • A smaller attack surface than most legacy platforms, and more control over when security improvements land - rather than waiting on a vendor's roadmap

Members Health Fund Alliance partner

Members Health Fund Alliance partner

Airteam is the principal digital partner and sponsor for the Members Health Fund Alliance, the peak body representing 25 not-for-profit, member-owned health funds across Australia.

We’re also an approved supplier on the NSW Government ICT Services Scheme and an approved seller on the Australian Government Digital Marketplace.

This ongoing collaboration keeps us close to the operational and regulatory priorities affecting Australian health funds.

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A staged member platform transition

Built for a controlled transition

Platform transitions fail when complexity is underestimated.

Our approach is built to control it directly: staged rollout to avoid full cutover risk, defined integration layers that isolate complexity early, governance and oversight through every stage of delivery, and circuit breakers to limit member impact if something goes wrong. Implementations typically run around six months, with a detailed schedule provided upfront.

We’ve delivered platforms in environments with high concurrency and strict operational requirements, and we’ve got a referenceable client list of funds on DMS who can verify how simple we make the process.

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Hear from other health funds

From a full portal rebuild for Doctors' Health Fund to configuring DMS for Hunter Health Insurance and Latrobe Health, here's what funds say about running on the platform.

“We didn’t just need a new platform, we needed a partner who could help us modernise while staying true to our members. They’re not just vendors, they’re collaborators in our ongoing evolution.”

Kate Jarvis

Latrobe Health

“The Airteam solution is flexible and easy to use. The team are responsive and understand the product and our technology environment.”

Melissa Ralph

Hunter Health Insurance

Have a few more questions?

Check out some of our frequently asked questions below or get in touch with us to find out more.

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How long does it take to set up?

Migration to a new DMS typically takes 3–6 months. The duration depends on your fund’s circumstances, capacity and complexity, and we tailor the approach to your needs.

Can I see it live?

Yes. Request a demonstration and we can walk your team through the portal’s features and answer your questions.

Does it meet security standards?

DMS meets APRA CPS 234 information security requirements, includes MFA, follows OWASP security verification standards, and Airteam maintains ISO 27001 and ISO 9001 certifications.

How much does it cost?

We have pricing models for funds of different sizes. Contact our team to request a quote for your fund.