The 2026 Australian Digital Risk Research Report.

Gain insights into how digital failures influence revenue, retention, trust, and operational risk. Based on a survey of 502 Australians, this report examines how users respond to unreliable software, poor usability, data breaches, and loss of control and what those behaviours mean for organisations in practice.

502 Australians

Independent research

May 2026

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Stack of Australian Digital Risk Reports

Users respond quickly when digital experiences fall short

The findings show a consistent pattern: users respond immediately when digital experiences fall short. These decisions often happen before organisations see support tickets, complaints, or measurable indicators.

71.8%

of users hold the organisation responsible when software fails

28%

of users would permanently stop using an app after a data breach

91.2%

attribute software issues to products being released too early

41%

say data storage location influences product decisions

Built for leaders responsible for digital trust, delivery and risk

Poor digital experiences are not limited to usability problems. They can affect revenue, retention, support demand, trust and the perceived competence of the organisation delivering the product.

The report is designed for:

Digital and transformation leaders

Product and technology teams

Organisations operating in regulated environments

Teams responsible for digital risk, delivery, and customer trust

Get the report