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How we designed a clearer & more intuitive way to access healthcare

The app Healthdirect wanted to improve is a tool designed to help people find healthcare services. The problem - it was outdated, and users found it confusing and unintuitive.

We performed a detailed collaborative analysis of what was working well versus what wasn’t, and ran a series of Human Centred Design workshops to arrive at a suitable enhancement.

The result - a new and improved product with a validated base of user feedback confirming its enhancement. We left them with a clear outline of future release phases along with a series of designs and assets that they could draw upon to implement.

Airteam wings

We followed a simple process

ideate

ideate

discover

discover

define

define

design

design

develop

develop

improve

improve

Outcomes

1A conceptual design prototype of a reimagined National Health Services Directory (NHSD).

2A mix of user testing methods to provide a broad validation of the IA and UX.

3Implementation roadmap.

Methods

Human Centred Design (HCD)

Prototype / proof of concept

User journeys

User research

Conceptual designs