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How we designed a clearer & more intuitive way to access healthcare

The app Healthdirect wanted to improve is a tool designed to help people find healthcare services. The problem - it was outdated, and users found it confusing and unintuitive.

We performed a detailed collaborative analysis of what was working well versus what wasn’t, and ran a series of Human Centred Design workshops to arrive at a suitable enhancement.

The result - a new and improved product with a validated base of user feedback confirming its enhancement. We left them with a clear outline of future release phases along with a series of designs and assets that they could draw upon to implement.

Airteam wings

We followed a simple process

ideate

ideate

discover

discover

define

define

design

design

develop

develop

improve

improve

Outcomes

1A structured roadmap of an MVP and subsequent enhancements to be created and implemented.

2Validated design feedback and best-practice implementation.

Methods

Human Centred Design (HCD)

Prototype / proof of concept

User journeys

User research

Conceptual designs